Old Cottage Hospital Surgery

Written by a patient

Unfortunately unable to speak to anyone to book appointments, I've called and held on intermittently throughout the day for 3 days, no one has answered the phone. After being at this surgery for 13 years it's been harder and harder to make an appointment over the last year. It's now become unfit for purpose. I'm left with no choice but to move my family elsewhere.

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Appointment

Written by a patient

I spoke to 'Linda' who tells me that there are no appointments available for the next few weeks. I can ring in the morning for book on the day. When you ring you are told to ring again the following morning, and so it goes on. The whole appointment system would be laughable if it was not so dire. What do you have to do to get an appointment? How can I comment on the cleanliness of the surgery , or treatment when you can't get an appointment to get in the building? How ridiculous !!!

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Appointment

Written by a patient

Impossible to get an appointment, they say ring at 8,30 but it’s engaged. If lucky and you get through you wait up to 20 minutes till they answer then they say no appointment available call tomorrow. They have an on line service but you can only book appointments for 2 weeks time ! Who knows they need a GP in 2 weeks time?

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Written by a patient

If you work it is impossible to book an appointment within at least two weeks If i get through i am sent to a night-time surgery in any of a number of nearby surgeries. I effectively have no designated GP and no relationship

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Appointment

Written by a patient

The doctors that I have met are great and helpful. The problem is with administration. Booking an appointment is near impossible if you work. Typically two-week waiting time for an appointment and on the day ones get booked out in under ten minutes. Made worse by the fact that their splash message when you call takes two mins to get through as the just added new options saying they've changed on top of the old message rather than bothering to re-record it. It then typically takes at least 2 mins to get through, in addition, information about opening times on google is out of date. Getting repeat prescriptions is a nightmare. They DO NOT stick to the deadlines they set themselves on the slip you post into a box for them to get to later. I posted a skip Monday morning, then went to the appointed pharmacy four days later on Friday afternoon to find they had still not received the prescription request. The slip said it should be ready in 72 hours. This is the second or third time this has happened in a row out of 3 repeat requests I've made.

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Involvement

Cleanliness

Staff

Appointment